bd99f Privacy Policy
Your personal information is completely safe with us — learn in detail here how bd99f collects, uses, and protects your data.
bd99f is a trusted online entertainment platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what types of information we collect, how that information is used, and what steps we take to protect your data. By using the bd99f website or services, you will be considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
1. Information We Collect
To create an account on bd99f and to fully enjoy our services, we collect certain personal information. The categories of information collected are described below.
Registration and Identity Information
Information you provide when creating an account:
- Full name and username
- Date of birth (for age verification)
- Email address
- Residential address
- National ID or passport number (during KYC verification)
Financial and Payment Information
Information required to process deposits and withdrawals:
- bKash / Nagad / Rocket mobile banking number
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Type of payment method
Technical and Device Information
Collected automatically when you use our platform:
- IP address and device type
- Operating system and browser version
- Cookies and session data
- Login time and session duration
Gaming Activity Information
To improve your gaming experience, we store:
- History of games played
- Bet amounts and outcomes
- Bonus usage history
- Preferred game categories and providers
How We Use Your Information
bd99f uses the information we collect only for specific and legitimate purposes. We never use your information unnecessarily or share it with third parties.
Your registration information is used to create, verify, and manage your bd99f account. This includes confirming age verification and completing the KYC process.
Financial information is used to process deposit and withdrawal requests via bKash, Nagad, or Rocket and to ensure the security of transactions.
Our 24/7 live chat support team may access your account information to resolve your issues quickly. This is for support purposes only.
Technical information is used to detect and prevent suspicious activity, unauthorized logins, and financial fraud.
By analyzing your gaming habits and preferences, we improve our platform and game selection and create a more relevant experience for you.
By monitoring your gaming activity, we can identify potentially problematic gaming behavior and provide support when needed.
Information Sharing and Third Parties
bd99f does not sell or rent your personal information to any third party. However, in certain circumstances we may share limited information:
3.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket), technical infrastructure providers, and game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, and others) are our service partners. These partners receive only the information needed to complete their designated tasks and are obligated to comply with our privacy standards.
3.2 Legal Obligations
To comply with court orders, government directives, or applicable laws, we may be required to disclose necessary information to the relevant authorities. In such cases we provide only the minimum information required.
3.3 Protective Purposes
Information may be shared with relevant investigative agencies to prevent fraud, money laundering, or other illegal activities. This is to protect the interests of all our users.
Data Protection and Security Measures
bd99f uses industry-leading security technology to protect your information. Our security measures are continuously updated and monitored.
SSL Encryption
All data on our site is protected by SSL/TLS encryption.
Firewall Protection
Advanced firewalls and security layers prevent unauthorized access.
Two-Factor Authentication
Two-factor authentication is available to enhance account security.
Regular Audits
Our security systems are regularly audited by third parties.
Cookie Policy
The bd99f website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.
5.1 Types of Cookies We Use
- Essential Cookies: These are necessary to maintain login sessions and ensure basic functionality.
- Functionality Cookies: Used to remember your preferences and settings, such as language and display preferences.
- Analytics Cookies: Collect anonymous statistics about the use of our platform to help improve our services.
- Security Cookies: Used to detect fraud and keep your account secure.
5.2 Cookie Controls
Through your browser settings you can delete cookies or stop accepting new cookies at any time. Please note that disabling cookies may cause some parts of our services to not function properly.
Data Retention Period
bd99f retains your information only for as long as necessary. The retention period depends on the type of information and legal obligations.
- Active Account Data: Retained for the entire duration that the account remains active.
- Financial Transaction Records: Retained for the applicable period in line with legal and regulatory requirements.
- Closed Account Data: Retained for the period necessary to meet legal obligations even after the account is closed.
- Customer Support Records: History of chat and email communications is retained for a defined period.
- Log Files: Retained for a limited period for security and technical troubleshooting purposes.
After the retention period ends, data is securely deleted or anonymized so that your identity can no longer be identified.
Your Rights and Controls
As a bd99f user, you have several important rights over your own personal information.
You can request to know what information we hold about you and to receive a copy of it.
If there is any inaccuracy in your information, you can inform our support team to have it corrected.
Where there is no legal obligation, you can request that certain information be deleted.
In certain circumstances you have the right to request that the processing of your information be restricted.
Protection of Minors
bd99f is for persons aged 21 and above only. We never intentionally collect information from minors or allow them to use our services.
We verify age at the time of registration. If we learn that a minor has created an account using false information, that account will be closed immediately and all collected information will be deleted.
Policy Changes and Updates
bd99f reserves the right to update this privacy policy at any time in line with service improvements, technological changes, or legal requirements.
- For significant changes, we will send a notification to your registered email.
- The date of any change will always be displayed at the top of this page in the "Last Updated" section.
- Continuing to use the platform after a change will be considered as your agreement to the updated policy.
- We recommend that you review this page regularly.
Contact and Support
If you have any questions, concerns, or requests regarding this privacy policy, contact us through the following:
Our Bangla-speaking support team is available 24/7. Use live chat for immediate assistance with any privacy-related matters.
Available Around the ClockEmail us for formal privacy-related requests. We will do our best to respond as quickly as possible.
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